Responsibilities of a Network Engineer, Broadband:
Collaborate closely with Broadband Network Operations colleagues and other departments.
Demonstrate a fundamental understanding of IP technologies, Layer 2 and Layer 3 transport, PON, and CMTS technologies.
Execute service order tasks for customer service delivery.
Work closely with the NOCC to maintain network functionality, providing tier 2-3 support.
Communicate regularly with the acting Broadband Operations Department Manager regarding projects, with frequency depending on project sensitivity.
Train and share information with other departments to facilitate cross-functional knowledge transfer company-wide.
Coordinate with both Commercial Sales and customers to establish deadlines, potential timelines, and gather engineering critical information.
Collaborate with Outside Plant (OSP) resources to determine the optimal path between customer locations and the C Spire network promptly.
Act as a liaison between Commercial Sales and Broadband Network Operations to ensure customer expectations are exceeded.
Participate in an on-call rotation.
Qualifications for Network Engineer, Broadband Role:
Minimum of 2-5 years of professional experience in the telecommunications and/or data industry.
Required experience with IP connectivity.
Working knowledge of MPLS architecture is a plus.
Previous experience working directly with customers and/or sales is preferred.
Network and/or CCNA level certification is desired.
Broad experience with vendor equipment and products is preferred, including but not limited to: Adva, Arista, Nokia, Cisco Systems, Adtran, Juniper, Nortel, Fujitsu, and Occam-Calix.